FAQ

Yes. Appointments can be booked online 24 hours a day using our online booking system, the AMS Connect app. You are also welcome to call our friendly reception team on (02) 9450 1083 during business hours.

All patients must book an appointment in advance. Appointments are required to ensure adequate time with your doctor. Same-day appointments may be available from time to time for urgent medical concerns. 

Standard appointments are suitable for most health concerns.

If you have multiple issues to discuss, require a procedure, or need a Mental Health Care Plan, please request a longer appointment when booking. You may view our appointment rates here.

Please bring:

Yes. Terrey Hills Family Surgery welcomes new patients and families. We are committed to providing comprehensive, long-term healthcare for patients of all ages. 

We ask that appointments be cancelled with as much notice as possible.

Yes. Telehealth consultations are available for existing patients, providing you have had an initial face-to-face appointment with one of our doctors.

Yes you can choose your preferred GP at Terrey Hills Family Surgery. When booking an appointment via the AMS Connect app you can select your specific doctor according to their availability, alternatively phone the practice and speak to our friendly team.

Yes. Medicare rebates are available for eligible consultations and procedures. If you have a valid Medicare card, your rebate will be processed electronically at the time of payment and deposited directly into your nominated bank account.

For current fees and rebates, please visit our Fees & Rebates page or speak with our reception team.

Patients pay the consultation fee on the day of their appointment. We then process your Medicare claim electronically, and your rebate is usually deposited into your nominated bank account within 24 to 48 hours.

Terrey Hills Family Surgery is a mixed billing practice.

Children under 14 years of age, Pension Card holders and DVA Gold Card holders are generally bulk billed. Other patients are charged a private fee, with Medicare rebates available for eligible services.

Yes you can register with MyMedicare. Registering helps strengthen the ongoing relationship you have with our practice, supporting more personalised, coordinated healthcare and improved continuity of care over time. 

You may read more about registering with MyMedicare here.

A Medicare card is recommended for accessing Medicare rebates. If you do not have a Medicare card, consultations and procedures will be charged privately.

Repeat prescriptions and specialist referrals usually require a consultation with your GP to ensure your care remains safe and up to date. You may view repeat prescription eligibility here.

Urgent same-day requests may attract an administration fee.

Your GP can arrange referrals to trusted specialists and coordinate your ongoing care to ensure you receive the most appropriate treatment.

Yes. Our doctors provide Mental Health Care Plans for eligible patients. These plans may provide access to Medicare rebates for appointments with psychologists and other allied health professionals.

Please book a longer consultation for Mental Health Care Plans.

Yes. Medical certificates can be issued when medically appropriate during a consultation with your doctor.

Yes. We provide routine childhood vaccinations in accordance with the National Immunisation Program, as well as travel and adult vaccinations.

Please visit our General Practice Service page to see all the healthcare services we provide.

Yes. 4Cyte Pathology is conveniently located onsite, allowing patients to have blood tests and other collections in the same location as their GP appointment. A valid referral from your doctor is required.

4Cyte Pathology Opening Hours

Monday, Wednesday, Friday: 8:30am - 13:30pm

Saturday:  9am - 12:30pm

Some blood tests require fasting. If fasting is required, your doctor or pathology referral form will provide instructions. Water may be permitted - please check with your doctors.

Results are reviewed by your doctor. We recommend booking a follow-up appointment to discuss your results and any treatment recommendations.

For privacy and patient safety, results are generally not provided over email.

For urgent medical assistance outside our opening hours, please contact the National Home Doctor Service on 13 SICK (13 74 25) or call 000 in an emergency or attend Northern Beaches Hospital.

Terrey Hills Family Surgery is conveniently located at:

50 Booralie Road, Terrey Hills NSW 2084

Phone: (02) 9450 1083
Fax: (02) 9475 1117

Click here for directions.